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Security
Last updated 7/8/2026
Security
Security is the foundation of trust.
At TrustFreeway, protecting customer information is one of our highest priorities. Every feature we build is designed with security, privacy, and responsible data handling in mind.
We believe trust begins with security, and security begins with responsible engineering.
Our goal is to provide a secure platform that helps brokers, carriers, shippers, and logistics providers confidently exchange verified information while maintaining full control over their data.
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Our Security Principles
TrustFreeway is built around five core security principles:
- Confidentiality — Protect customer information from unauthorized access.
- Integrity — Ensure information remains accurate and protected from unauthorized modification.
- Availability — Maintain reliable access to our platform and services.
- Transparency — Clearly explain how information is collected, processed, and protected.
- Customer Control — Customers remain in control of the information they choose to share.
Security is integrated into every stage of our platform—not added as an afterthought.
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Secure Authentication
TrustFreeway uses modern authentication practices to protect user accounts.
Security measures include:
- Secure user authentication
- Encrypted passwords
- Session protection
- Role-based account permissions
- Automatic session expiration where appropriate
- Multi-factor authentication support as the platform evolves
We never store customer passwords in plain text.
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OAuth & Third-Party Integrations
TrustFreeway integrates with trusted transportation technology providers using secure authorization standards.
Examples include:
- Electronic Logging Device (ELD) providers
- Telematics platforms
- Fleet management systems
- Compliance providers
- Identity verification services
Whenever available, integrations use secure OAuth authorization, allowing customers to grant or revoke access without sharing their login credentials.
TrustFreeway never asks customers to disclose third-party account passwords when secure authorization methods are available.
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Encryption
TrustFreeway uses encryption to protect information during transmission.
Security practices include:
- HTTPS-secured communications
- TLS encryption for data transmitted between users and our platform
- Encrypted authentication sessions
- Secure API communications
Sensitive information is transmitted only through encrypted connections.
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Access Controls
Access to customer information is restricted based on business need and user permissions.
Our platform is designed using role-based access controls to help ensure users can only access information appropriate for their role.
Examples include:
- Broker access
- Carrier access
- Organization administrators
- Platform administrators
Every request is evaluated based on the authenticated user's permissions.
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Data Protection
TrustFreeway is designed to minimize unnecessary data collection.
We collect only information required to provide our services and improve platform functionality.
Our security practices include:
- Principle of least privilege
- Permission-based integrations
- Secure data storage
- Controlled administrative access
- Audit logging where appropriate
Customers remain the owners of their information.
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Permission-Based Data Sharing
TrustFreeway believes customers should decide what information is shared.
When connecting external systems such as telematics providers or ELD platforms, customers explicitly authorize the information available to TrustFreeway through the provider's secure authorization process.
TrustFreeway does not access information that has not been authorized by the customer.
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Infrastructure Security
Our platform is designed using modern cloud infrastructure and industry-standard security practices.
Infrastructure protections may include:
- Firewall protection
- Network monitoring
- Secure server environments
- Redundant infrastructure
- Automated backups
- Performance monitoring
Infrastructure security is continuously reviewed as the platform evolves.
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Application Security
Security is considered throughout our software development lifecycle.
Development practices include:
- Secure coding practices
- Input validation
- Authentication verification
- Authorization controls
- Error handling
- Dependency management
- Security testing during development
Our engineering team continuously works to improve platform security.
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Monitoring & Incident Response
TrustFreeway continuously monitors platform health and security events to help identify unusual activity.
When security incidents are identified, our team works to:
- Investigate the issue
- Limit potential impact
- Restore normal operations
- Improve future protections
- Notify affected customers when appropriate and required by law
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Responsible Disclosure
We appreciate the efforts of security researchers and responsible members of the security community.
If you believe you have discovered a security vulnerability affecting TrustFreeway, please report it responsibly.
Security reports may be submitted to:
security@trustfreeway.com
Please include:
- Description of the issue
- Steps to reproduce
- Affected pages or APIs
- Supporting screenshots or documentation if available
We request that vulnerabilities not be publicly disclosed until we have had a reasonable opportunity to investigate and address the issue.
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Privacy
Security and privacy work together.
Our platform is designed to protect customer privacy while allowing authorized business workflows to operate efficiently.
For information regarding how personal information is collected, processed, and protected, please review our Privacy Policy.
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Customer Responsibilities
Security is a shared responsibility.
Customers can help protect their accounts by:
- Using strong passwords
- Protecting login credentials
- Enabling additional security features when available
- Reviewing authorized integrations regularly
- Reporting suspicious activity immediately
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Continuous Improvement
Cybersecurity is constantly evolving.
TrustFreeway continually evaluates new technologies, security practices, and platform improvements to strengthen our defenses and better protect customer information.
We remain committed to improving our security posture as our platform grows.
Protecting customer trust is not a one-time effort—it is an ongoing commitment.
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Contact Our Security Team
If you have questions regarding TrustFreeway security practices or need to report a security concern, please contact us.
TrustFreeway Security Team
📧 security@trustfreeway.com
🌐 https://trustfreeway.com
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# Our Commitment
At TrustFreeway, we understand that our customers trust us with important business information.
That trust is something we earn every day through responsible engineering, secure technology, transparent practices, and a commitment to continuous improvement.
Security is not simply a feature of TrustFreeway—it is one of our core values.