Legal document
Privacy
Last updated 7/8/2026
Privacy Policy
Effective Date: July 7, 2026
Welcome to TrustFreeway ("TrustFreeway," "we," "our," or "us").
TrustFreeway is committed to protecting your privacy and maintaining the security of your information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, applications, APIs, and services.
Your privacy, security, and control over your information are fundamental principles of the TrustFreeway platform.
By accessing or using TrustFreeway, you acknowledge that you have read and understood this Privacy Policy.
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1. Who We Are
TrustFreeway is a carrier verification, compliance, and freight intelligence platform built for the North American transportation industry.
Our platform helps freight brokers, carriers, logistics providers, and transportation companies establish trusted business relationships through secure, permission-based verification and authorized data integrations.
Our mission is simple: Build the industry's most trusted carrier verification network.
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2. Information We Collect
Depending on how you use TrustFreeway, we may collect the following information.
Account Information
- Full Name
- Company Name
- Email Address
- Phone Number
- Business Address
- Username
- Encrypted Password
- User Role
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Carrier Information
Carrier users may provide or authorize:
- USDOT Number
- MC Number
- Company Information
- Operating Authority
- Insurance Information
- Fleet Information
- Equipment Information
- Driver Information
- Compliance Documents
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Vehicle Information
When authorized by the carrier, TrustFreeway may receive:
- Vehicle Identification Number (VIN)
- Unit Number
- Vehicle Make & Model
- License Plate
- Fleet Assets
- Equipment Assignments
- Vehicle Status
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Driver Information
When authorized, we may receive:
- Driver Name
- Driver Identifier
- Driver Status
- CDL Information
- Medical Certificate Status
- Assigned Vehicle
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Location & Telematics Information
When a carrier connects a supported telematics or ELD provider, TrustFreeway may receive:
- Current Vehicle Location
- Historical Vehicle Location
- Driver Assignment
- Trip Information
- Asset Location
- Operational Status
TrustFreeway never accesses telematics or ELD information unless the carrier has explicitly authorized the connection.
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3. Third-Party Integrations
TrustFreeway may integrate with transportation technology providers including telematics platforms, Electronic Logging Device (ELD) providers, compliance services, mapping providers, identity verification services, and other authorized systems.
Examples include:
- Motive
- Samsara
- Geotab
- Omnitracs
- Verizon Connect
- Platform Science
- Additional industry partners
TrustFreeway only accesses information that has been explicitly authorized by the customer through the provider's secure authorization process.
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4. How We Use Information
We use information to:
- Verify carriers
- Improve fraud prevention
- Support broker onboarding
- Maintain compliance workflows
- Improve platform security
- Provide customer support
- Process authorized integrations
- Improve system performance
- Detect suspicious activity
- Comply with legal obligations
TrustFreeway does not sell customer data or personal information.
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5. Data Sharing
Information may only be shared with:
- Authorized Brokers
- Authorized Carriers
- Third-Party Integration Providers
- Cloud Infrastructure Providers
- Identity Verification Services
- Payment Providers
- Government Agencies when legally required
Information is never shared outside the permissions granted by the customer or applicable law.
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6. Data Ownership
Your data belongs to you.
Customers retain ownership of the information they upload or authorize through connected services.
TrustFreeway only processes information for the purposes described in this Privacy Policy.
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7. Security
Protecting customer information is one of our highest priorities.
TrustFreeway uses commercially reasonable administrative, technical, and organizational safeguards designed to protect customer information.
Security measures include:
- HTTPS Encryption
- Secure Authentication
- OAuth Authorization
- Password Hashing
- Role-Based Access Control
- Audit Logging
- Secure Cloud Infrastructure
- Continuous Security Monitoring
While we work hard to protect information, no internet transmission or storage system can be guaranteed to be completely secure.
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8. Cookies
TrustFreeway uses cookies and similar technologies to:
- Maintain secure login sessions
- Remember preferences
- Improve website performance
- Analyze usage
- Detect security threats
Users may disable cookies through their browser settings.
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9. Data Retention
We retain information only for as long as necessary to:
- Operate our Services
- Meet contractual obligations
- Comply with applicable laws
- Resolve disputes
- Maintain security records
When information is no longer required, it is securely deleted or anonymized where appropriate.
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10. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your account
- Request data portability
- Withdraw permissions
- Object to certain processing activities
Requests may be submitted by contacting support@trustfreeway.com.
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11. Children's Privacy
TrustFreeway is intended exclusively for business and commercial use.
Our Services are not directed toward individuals under the age of 18.
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12. International Users
If you access TrustFreeway outside the United States, you acknowledge that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.
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13. Third-Party Websites
TrustFreeway may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party services.
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14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Whenever changes are made, the updated version will be published with a revised Effective Date.
Continued use of TrustFreeway constitutes acceptance of the updated Privacy Policy.
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15. Contact Us
If you have questions regarding this Privacy Policy, please contact us.
TrustFreeway
📧 support@trustfreeway.com
🌐 https://trustfreeway.com
TrustFreeway is committed to protecting customer privacy while building a more secure, transparent, and trusted freight industry through responsible technology and permission-based data sharing.